Get Your Customer (and Employees) To Do The Marketing For You!
▪ Define the Conversation that you want the Customer to say about you
▪ Design the Strategy that will bring the Conversation to Life
▪ Develop the Team / Enhance the Employee Experience
▪ Deliver Measurable – Trackable – Motivating Results
People Talk – People Listen - People influence People
about what to buy, where to go and …. even where to work!
In this era of digital/online communication-- it's more important than ever that your customer is the #1 marketing tool for you! Susie Pecuch (Pa-Kooch) is an expert at designing the conversation that you want your customers to share as they refer you and bring you more customers. She can help you create a sustainable service strategy to bring that conversation to life in your business – every day.
Susie brings expertise along with a fresh and unique approach to Branding the Customer Experience. She searches for the leverage points in your organization that will deliver measurable results to your bottom line; simply, quickly, and for the long run! She has helped world-class companies strengthen their bottom line, by moving customers (and employees!) from loyalty to advocacy.
Her clients include:
Disney, NIKE, Singapore Airlines, Leading Hotels of the World, The Scandinavian International Problem-Solving Institute, Time Warner - Six Flags Theme Parks, Johnson & Johnson, Achieva Credit Union, and The NYU Clinical Cancer Center.
So, are your customers (and employees) doing the marketing for you?
Or, are they sharing an "anti-marketing" campaign?
Susie offers the following 6 tools to help you get measurable results:
1. Get Your Customer to do the Marketing for You
A Keynote Presentation/ Conversation (45 to 90 minutes) Or The 1/2 Day Workshop Format
A unique, fresh, branded approach to Customer Service - that gets results
2. A Customized Service Assessment and Recommendations
Get a Customized Report, identifying your key issues and recommendations for immediate action, with a unique, simplified approach to usable customer research.
3. Teamwork: The Essential Business Ingredient
Featuring the True Colors ™ Profile Assessment: An exciting, 1/2 Day interactive workshop to improve team performance, communication, satisfaction, sales, and service.
4. Your Own Customized, Comprehensive Service Strategy with Detailed Action
An in-depth consulting project, tailored to your needs. Book Susie for this 4 or 8-month project, to get a specific, detailed action plan customized to your business needs and calendar!
5. NEW: Solving the Employee Retention Puzzle
A Keynote Presentation/ Conversation ( 45 to 90 minutes) Or 1/2 Day Workshop Format Discover the missing pieces to the Employee Retention Puzzle. Learn how to have a motivated, productive workforce in today’s business climate. Susie teams with leadership expert / former Disney executive Valerie Oberle to share this fresh perspective that gets results!
6. NEW: Book Susie as your Customer Experience Coach
A great option for questions, guidance, or feedback. Ideal for entrepreneurs / small businesses.
*Each product is customized and offered in person, virtually or as a hybrid approach!
Contact Susie: 407 310-6386 / Susie@designthecustomerconversation.com
linkedin.com/in/susiepecuch
about what to buy, where to go and …. even where to work!
In this era of digital/online communication-- it's more important than ever that your customer is the #1 marketing tool for you! Susie Pecuch (Pa-Kooch) is an expert at designing the conversation that you want your customers to share as they refer you and bring you more customers. She can help you create a sustainable service strategy to bring that conversation to life in your business – every day.
Susie brings expertise along with a fresh and unique approach to Branding the Customer Experience. She searches for the leverage points in your organization that will deliver measurable results to your bottom line; simply, quickly, and for the long run! She has helped world-class companies strengthen their bottom line, by moving customers (and employees!) from loyalty to advocacy.
Her clients include:
Disney, NIKE, Singapore Airlines, Leading Hotels of the World, The Scandinavian International Problem-Solving Institute, Time Warner - Six Flags Theme Parks, Johnson & Johnson, Achieva Credit Union, and The NYU Clinical Cancer Center.
So, are your customers (and employees) doing the marketing for you?
Or, are they sharing an "anti-marketing" campaign?
Susie offers the following 6 tools to help you get measurable results:
1. Get Your Customer to do the Marketing for You
A Keynote Presentation/ Conversation (45 to 90 minutes) Or The 1/2 Day Workshop Format
A unique, fresh, branded approach to Customer Service - that gets results
2. A Customized Service Assessment and Recommendations
Get a Customized Report, identifying your key issues and recommendations for immediate action, with a unique, simplified approach to usable customer research.
3. Teamwork: The Essential Business Ingredient
Featuring the True Colors ™ Profile Assessment: An exciting, 1/2 Day interactive workshop to improve team performance, communication, satisfaction, sales, and service.
4. Your Own Customized, Comprehensive Service Strategy with Detailed Action
An in-depth consulting project, tailored to your needs. Book Susie for this 4 or 8-month project, to get a specific, detailed action plan customized to your business needs and calendar!
5. NEW: Solving the Employee Retention Puzzle
A Keynote Presentation/ Conversation ( 45 to 90 minutes) Or 1/2 Day Workshop Format Discover the missing pieces to the Employee Retention Puzzle. Learn how to have a motivated, productive workforce in today’s business climate. Susie teams with leadership expert / former Disney executive Valerie Oberle to share this fresh perspective that gets results!
6. NEW: Book Susie as your Customer Experience Coach
A great option for questions, guidance, or feedback. Ideal for entrepreneurs / small businesses.
*Each product is customized and offered in person, virtually or as a hybrid approach!
Contact Susie: 407 310-6386 / Susie@designthecustomerconversation.com
linkedin.com/in/susiepecuch